Privacy Policy

At Hutsenpiller Insurance, we believe in doing business the right way — that means being upfront about how we handle your personal information. Whether you're requesting a quote, filing a claim, or just browsing our site, we want you to feel confident about how your data is used and protected. We respect your privacy, and we do not sell your information to third parties. Ever.

1. What Information We Collect

Depending on how you interact with us — online, by phone, or in-person — we may collect:

Personal & Contact Info:

  • Name, address, phone number, email

  • Driver’s license number, date of birth, social security number (if needed for underwriting)

Policy & Coverage Info:

  • Insurance application details

  • Policy numbers, effective/expiration dates

  • Claims history and loss information

Financial Info:

  • Payment information (bank accounts or credit cards if provided)

  • Premium, billing, and transaction history

Web & Technical Info:

  • IP address, browser type, pages visited, time on site, and device type (collected through cookies and analytics tools)

We only collect what’s needed to provide you with insurance and customer support — nothing more.

2. How We Use Your Information

We use the information we collect to:

  • Quote and place insurance coverage
  • Service your policies (billing, changes, renewals)
  • Assist with claims or policy questions
  • Provide customer support
  • Communicate with you about your policies or helpful info
  • Send you helpful reminders, educational resources, and marketing related to Hutsenpiller Insurance products and services
  • Comply with legal or regulatory obligations
  • Improve our website experience and online tools

We only use your data for legitimate business purposes. If anything changes, we’ll update this policy.

3. Who We Share It With

We do not sell your data to anyone.

We may share your information with:

  • Insurance carriers to help quote, bind, or service your policy
  • Technology vendors who help us operate our website and internal systems (like quoting tools or CRMs)
  • Licensed agents or team members assisting you
  • Virtual assistants (both domestic and international) who support our operations, customer service, or data entry — all of whom are contractually required to protect your data and follow strict confidentiality and security guidelines.
  • Third-party service providers (claims processors, payment gateways, etc.)
  • Regulatory bodies, auditors, or legal authorities when required by law

Any sharing is done to serve your needs, not ours — and only with parties we trust.

4. Data Security

At Hutsenpiller Insurance, protecting your personal information is a top priority.

Our internal systems — including our agency management system, CRM, website, and marketing services — are powered by HubSpot, a secure, cloud-based platform trusted by businesses worldwide. HubSpot maintains a strong security framework that includes:

  • SOC 2 Type II certification

  • End-to-end data encryption

  • Strict access controls and user authentication

  • Regular system monitoring and vulnerability assessments

  • Secure hosting and backup protocols

Only authorized team members and trusted virtual assistants (who are under strict confidentiality agreements) have access to your information — and only what they need to do their job.

While no system is completely immune to risk, we continually monitor and improve our processes to help ensure your data stays safe and protected.

 

5. Cookies & Website Tracking

Like most websites, we use cookies to understand how people use our site and to improve the experience. These may collect anonymous data like which pages you visited or what kind of device you're using.

You can disable cookies in your browser settings if you prefer — the site will still work, but some features might be limited.

6. Household Members

Our services are designed for adults, but we know insurance often involves the whole household, including younger drivers. When a parent or legal guardian adds a minor to their auto policy, we may collect that minor’s driver-related information, such as their name,  date of birth, gender, and driver’s license number. This information is used solely to quote, underwrite, or service insurance policies and is only collected with parental direction.

We don’t knowingly collect personal information from minors through our website. That includes contact forms, cookies, or any website tracking tools. If we discover that information has been submitted by someone under 14 without a parent or guardian involved, we’ll delete it immediately.

7. Accessing or Updating Your Info

You have the right to:

  • Access the information we’ve collected about you

  • Request corrections or updates

  • Ask us to delete your information (if legally allowed)

  • Change how we contact you

To make any of these requests, just contact us:

Privacy Contact
Hutsenpiller Insurance
PO Box 70
Mt. Juliet, TN 37121
admin@hutsenpillerinsurance.com

Include your full name, policy number (if available), and details of your request. We’ll respond within 30 business days.